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REFUND & RETURN POLICY
At Melanin Bliss, we take pride in the quality of our skincare products and beauty devices.
Due to the nature of these items, all sales are considered final.
1. Returns & Replacements
We only accept returns or offer replacements under specific conditions.You may be eligible if:
- Your item arrives damaged
- Your item is defective or not functioning properly
- You received the wrong item
Requests that do not meet these conditions will not be approved.
2. How to Request a Replacement
Please email us at info@melaninbliss.store with the following details:
- Your item arrives damaged
- Your item is defective or not functioning properly
- You received the wrong item
Our team will review your request and respond as soon as possible.
3. Approved Replacements
If your request is approved:
- A replacement item will be shipped at no additional cost
- You may not be required to return the original item (depending on the case)
We aim to resolve all approved cases quickly and efficiently.
4. Non-Refundable Situations
We do not offer refunds or replacements in the following cases:
- Change of mind or buyer’s remorse
- Used, opened, or tampered products
- Incorrect shipping details provided by the customer
- Requests made after the 7-day window
5. Contact Us
If you have any questions or concerns, please contact us:
Email: info@melaninbliss.store
We’re here to help and will do our best to assist you.