At Melanin Bliss, we want every customer to feel clear and confident before starting their skincare ritual.

Because skincare results take time, our refund policy is built around consistent use of the complete Melanin Bliss ritual: the Melanin Bliss LED Face Mask and Hyaluronic Anti-Aging Serum used together as directed.

3-Month Results Confidence Policy

Our 3-Month Results Confidence Policy applies exclusively to the Mask + Serum Bundle.

Visible skincare progress takes consistency. That is why customers who purchase the Mask + Serum Bundle are encouraged to use the Melanin Bliss LED Face Mask and Hyaluronic Anti-Aging Serum together for the full 3-month period.

If you are not happy after using the full ritual consistently for 3 months as directed, we’ve got you covered under our money-back guarantee.

To be covered by this policy, you must have purchased the Mask + Serum Bundle and used both the mask and serum together as directed.

What Purchases Are Covered?

The 3-Month Results Confidence Policy applies only to:

• Melanin Bliss LED Face Mask + Hyaluronic Anti-Aging Serum Bundle

This policy does not apply to:

• Mask-only orders
• Serum-only orders
• Additional serum refills
• Products purchased from unauthorized third-party sellers
• Orders where the mask and serum were not purchased together as the bundle

The policy is built around the complete ritual because the best experience depends on using both products together.

How Long Should I Use the Ritual?

For the policy to apply, the mask and serum should be used consistently as directed for 3 months.

For best results:

• Use the mask 3–5 sessions per week
• Use each session for up to 12 minutes
• Never exceed 12 minutes per session
• Use the Hyaluronic Anti-Aging Serum as directed with your routine
• Stay consistent for the full 3-month period

Visible changes can take time. Some customers may notice early visible changes sooner, while others may need the full routine window.

How to Request a Refund

To request a refund under the 3-Month Results Confidence Policy, please contact our support team after completing the 3-month use period.

Email us at:

info@melaninbliss.store

Please include:

• Your full name
• Your order number
• The email address used at checkout
• Date of purchase
• A short note about your experience with the product

Our team will review your request and respond as soon as possible.

Refund Method

Approved refunds will be issued to the original payment method used at checkout.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible at:

info@melaninbliss.store

Please include:

• Your order number
• A description of the issue
• Clear photos or video of the damaged, defective, or incorrect item
• Photos of the packaging, if relevant

If your request is approved, we may offer a replacement, refund, or another appropriate resolution depending on the issue.

Non-Refundable Situations

Refunds may not be available in the following situations:

• The product was purchased as Mask Only or Serum Only
• The product was damaged due to misuse, neglect, or improper storage
• The device was modified, repaired, or tampered with
• The request is missing required order information
• The request relates to normal wear and tear

Shipping

Shipping information is separate from the refund policy.

Orders typically ship within 5–7 business days.

International shipping is available.

Contact Us

For refund, return, replacement, or policy questions, please contact:

Melanin Bliss Support
Email: info@melaninbliss.store

Please include your order number whenever possible so our team can help you faster.